Privacy Policy
At Emarat Mobile Solutions, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform, services, and mobile applications. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant telecommunications regulations.
Information We Collect
We collect information that you voluntarily provide to us when you register, subscribe, or interact with our services. This may include your name, contact details, account information, payment details, and usage data related to our mobile internet infrastructure and IoT connectivity solutions. Additionally, we may collect technical data automatically, such as IP addresses, device identifiers, browser type, and usage patterns to optimize and secure our services.
Use of Your Information
Your personal data is processed for the following purposes:
- Providing and managing mobile internet infrastructure and wireless network optimization services
- Offering and administering mobile data plans and IoT connectivity solutions
- Improving and personalizing our services and customer experience
- Communicating with you about updates, offers, and service changes within the scope of your consent or contractual relationship
- Ensuring network security, fraud prevention, and compliance with legal obligations
- Managing billing, payments, and customer support activities
Legal Basis for Processing
We process personal data based on consent, performance of a contract, legitimate interests balanced with your privacy rights, or compliance with legal obligations, as applicable under GDPR and other relevant regulations.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. Your information may be shared with trusted service providers and partners involved in delivering and maintaining our telecommunications services, always under strict confidentiality and data protection agreements. We may also disclose data to law enforcement or regulatory authorities when required by law.
Data Security and Retention
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access and obtain a copy of your personal data
- Rectify inaccurate or incomplete information
- Request erasure of your data under certain conditions
- Object to or restrict processing of your data
- Data portability, where applicable
- Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal
To exercise these rights or for any privacy-related inquiries, please contact us at our physical office address:
Emarat Mobile Solutions
45 Al Wasl Road
Suite 210, Business Bay
Dubai, Dubai 54232
UAE
Cookies and Tracking Technologies
Our online platform uses cookies and similar technologies to enhance your experience and analyze usage patterns. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services.
Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware of any such data, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Any updates will be posted on our platform, and where required by law, we will notify you accordingly.
Thank you for trusting Emarat Mobile Solutions with your telecommunications and mobile internet service needs. Your privacy and data protection are priorities for us.